Shipping Policy

Efficient and dependable delivery is a key part of our commitment to customer satisfaction. Every order is securely packaged and dispatched with care to ensure timely arrival.

Free Shipping Eligibility

We offer complimentary international shipping on qualifying orders that meet the minimum purchase threshold displayed at checkout. Orders can be delivered to a wide range of destinations worldwide, subject to service availability.

Estimated Delivery Timeframes

Delivery times vary based on destination and local logistics conditions. The following estimates apply after order processing:

  • United States: 8–18 business days

  • Canada: 8–20 business days

  • Europe: 9–22 business days

  • Asia: 7–20 business days

  • Oceania: 10–22 business days

  • Middle East: 10–25 business days

  • South America: 12–28 business days

Please note that these timeframes are estimates and may be affected by customs clearance or carrier delays.

Order Tracking

Once your order has been shipped, a confirmation email containing tracking information will be sent. Customers may track shipments through our website or a recognized third-party tracking platform.

Missing or Delivered Packages

If tracking indicates that a package has been delivered but you cannot locate it, please:

  • Check with household members, neighbors, or building management

  • Inspect all possible delivery locations around your address

  • Contact our support team for further assistance at service@thisisformerch.us

Order Modifications

Requests to change shipping details or cancel an order must be submitted as soon as possible. Once an order has entered processing or shipping stages, modifications may no longer be feasible.

Customs and Duties

We ship orders on a duty-paid basis whenever applicable. In the event that customs charges are incurred upon delivery, customers may submit valid documentation to service@thisisformerch.us for review and potential reimbursement.

Customer Support

If you have any questions regarding shipping, delivery status, or logistics concerns, our customer service team is available to assist you.