FAQs

1. How do I complete a purchase on your website?
Simply browse our collection, select your preferred items, choose the correct size and quantity, and add them to your shopping cart. Follow the checkout steps to enter your shipping and payment details.

2. Which payment methods do you accept?
We accept major credit and debit cards as well as other secure payment options available at checkout. All payments are processed through encrypted systems.

3. Will I receive confirmation after placing an order?
Yes. Once your order is successfully placed, a confirmation email will be sent to the email address you provided during checkout.

4. How can I track my shipment?
After your order has been shipped, you will receive an email containing tracking information so you can follow the delivery progress.

5. Do you ship internationally?
Yes. We offer international shipping to most regions. Shipping fees and estimated delivery times will be displayed at checkout.

6. What is the order processing timeframe?
Orders are usually processed within 2–7 business days, excluding weekends and holidays.

7. What should I know about returns and exchanges?
Items may be returned or exchanged within 30 days of delivery, provided they are unused and in original condition. All requests are handled according to our return policy.

8. How can I contact your customer support team?
For order-related questions or general inquiries, please contact us at service@thisisformerch.us. Our team typically responds within 24–48 business hours.

9. Can I make changes after placing my order?
If you need to modify or cancel your order, please contact us as soon as possible. Changes may not be possible once the order has been processed.

10. How do I stay informed about new arrivals and promotions?
You can subscribe to our newsletter or follow our official social media channels to receive the latest updates, promotions, and announcements.